Shipping & Returns

Orders can sometimes take up to 10 – 14 days for delivery. However most items are stocked and goods are generally delivered in 2-3 days.

Lab chemicals that are under LQ values are exempt from ADR regulations.

Limited quantity packages containing small receptacles are likely to be low risk, so this exemption provides that, depending on the nature of the goods, small receptacles packed within a box or on a shrink-wrapped tray can be carried without application of ADR.

Small load exemptions. Vehicles (or more correctly transport units) carrying small loads of packaged goods present less risk than larger loads or loads in tanks or in bulk. The load thresholds that allow these exemptions depend on the nature of the goods.

Limited quantity (LQ) exemptions (ADR 3.4)

Please click to view chart

Pallet Delivery Zones & Prices

If an item exceeds LQ values then it requires ADR shipping on a pallet. Our delivery prices for pallets depend on where you are based in the UK. Please refer to the UK delivery zones: Click for map.

Return of damaged, faulty or wrongly ordered goods

In the unlikely event that your order arrives damaged, please notify us immediately so that we can arrange for your faulty goods to be collected and immediately despatch a new consignment at no additional cost to you. If you do not want the faulty goods replaced then we will collect them and issue you a full refund.

Should we inadvertently despatch the wrong goods, please notify us immediately so that we may rectify the problem at no additional cost to you. We will collect the wrongly sent goods and we will either send the correct goods or give you a full refund.

If you inadvertently order the wrong products and do not realise until delivered. Please notify us and we will arrange to collect and deliver the correct products. We will obviously need to charge carriage in this case. We will be happy to quote should this situation arise.

These terms do not affect your statutory rights as a consumer.

Refunds and Cancellation

You have the right to cancel your order up to 14 working days days after receipt with out giving a reason. We will either make collection arrangements or you can return unused goods to us for a refund. Should we need to arrange for collection, a charge will need to be made to recover our carriage costs. Collection charges only apply to unwanted goods, faulty goods will always be collected at no charge.

Cancellations will incur a charge of 20% of the transaction amount.

We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our brief contact details are at the foot of every page on the site our full details are on the contact page.

These terms do not affect your statutory rights as a consumer.